Welcome to CubeHosting

Terms of Service and Privacy Policy

Terms of Service

CubeHosting ("CubeHosting") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). CubeHosting, the company hereafter referred to as, ("CubeHosting"), any of its subsidiaries, ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of CubeHosting Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). Purchase of tangible goods through CubeHosting constitutes agreement to the CubeHosting Store terms of service. All provisions of this contract are subject to change from time to time at the discretion of CubeHosting. Subscriber understands that change to the ToS by CubeHosting shall not be grounds for early contract termination or non-payment. By accepting to these terms you indicate that you also agree to the Minecraft End User License Agreement.

1. Cancellations

Service cancellations must be placed via a ticket in our billing panel or by email to [email protected]

The client will have the option to specify an immediate service cancellation or a cancellation at the end of the billing period for the service in question. Immediate cancellations are permanent and cannot be aborted. A cancellation request does not guarantee a refund - a refund must be explicitly requested and is subject to CubeHosting’s Refunds and Disputes policies.

CubeHosting does not have access to any client's PayPal account. CubeHosting will attempt to cancel PayPal subscriptions via API requests after receipt of a cancellation request, however, it is the client's responsibility to ensure any active PayPal subscriptions to CubeHosting are cancelled via their PayPal. Therefore, we cannot and will not be responsible for unintended payments made via the automatic payment subscription service.

2. Refund and Disputes

Servers are eligible for full refunds within three (3) twenty-four (24) hour days of the purchase of the server. Refunds can be requested without probable cause. All completed server upgrade orders are final and not refundable. In agreeing to this Terms of Service you affirm that your order begins within a 3 day "cooling-off" period, and we reserve the right to charge for the time utilized on your service prior to your cancellation. Payments sent automatically are eligible for a 100% refund of the renewal amount within three (3) days of the payment being sent. Automatic payments are not eligible for refunds beyond this three (3) day period. We may require additional information in order to process any refunds. After receiving a refund request, we will reach out via e-mail to confirm. If a confirmation is not received, we are not responsible for any subsequent charges or late issuance of the refund.

3. Support

Any support requests required for products from CubeHosting shall be submitted through the billing system via tickets.

Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

4. Liability Limitation and Exclusion

CubeHosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including but not limited to that of unauthorized access to our server systems or any other loss of data. CubeHosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time.

CubeHosting is not responsible for any actions taken place in or on our game servers themselves, the client is responsible. The sole role of CubeHosting is to provide server connectivity.

CubeHosting is not responsible for any damage, alterations or actions taken by an additional user account. Additional user accounts are added at the sole discretion of the client through the server control panel.

CubeHosting is not responsible for the public release of any mod pack(s), plugin pack(s), mod pack setup(s), plugin(s), or plugin setup(s) that have been created. If a client chooses to publicize any pack or setup created by CubeHosting, it is then the client’s responsibility to contact each author for permission to distribute the mods and plugins included.

CubeHosting is not liable for any changes made outside of the initial server configuration. We also reserve the right to refuse support for 3rd party software that is not included in the original server setup by CubeHosting, this including Paper, Spigot, Bungeecord, Bukkit, or other third-party software.

5. Promotions

CubeHosting cannot guarantee that all promotions and promo codes will remain operational at all times.

6. Live Chat

By starting a chat with a support representative, you agree to the following terms of service: Breaching any of these terms will result in the Live Chat privilege being revoked from the client either temporarily (up to 72 hours) or permanently. We reserve the right to revoke access to Live Chat at our discretion.

Security and Verification

There are certain aspects where due to the lack of verification, the user must submit a ticket with the billing account associated with the product in question. This must be done to verify that you are the account owner.

Harassment and Threats

Using CubeHosting’s Live Chat system to transmit any material that harasses another person, including but not limited to CubeHosting and/or its staff and partners, profanity, threats and destruction of property are forbidden and will result in Live Chat privileges being revoked either temporarily or permanently.

Name and Email

All clients must use the email address and name associated with their account to use the Live Chat system to ensure secure account access, unless they are a new client.

Level of Support

The Live Chat system is to be used for informational, or purchase purposes only. CubeHosting cannot guarantee the resolution of any issue you may have with our services during your session.

Some issues can only be handled through a support ticket. The support representative will direct you to the appropriate department if it is required.

CubeHosting can only offer support for the services that it provides and only to the client who purchased the services. Verification of this will be required and breaching such will result in permanent termination of your live chat support.

7. Legal Contact

CubeHosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence through our services requiring involvement of law-enforcement agencies.

CubeHosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the fullest extent of the law. By purchasing a server from CubeHosting you permit us to modify your server, this includes, but is not limited to, changing plugins, updating and other tasks related to running a Minecraft server.

Any verbal or written threats to compromise our server systems or any other equipment owned, operated, or rented by CubeHosting will be taken seriously and will result in further investigation and potentially litigation. Upon cancellation of payments to CubeHosting your server will be suspended. Files will be kept as long as possible after termination or suspension; however the guaranteed amount of time is unspecified. CubeHosting retains the sole right to stop, start, and modify your server to reduce your CPU or RAM usage, or other unrelated reasons.

8. Unlimited Policy

While we offer unlimited bandwidth and CPU usage to our customers, we reserve the right to remove excessive file(s) such as large logs, redundant backups, or other files that may impact the node. This policy is in place to protect our users, since full disks (SSDs) can, and will, cause corruption of many files on the drive.

The usage of the word “unlimited”, means unmetered access to the resources of the node that such server is running on. Limits are in place from the components of the node itself, and by usage from other servers on the same node.

9. Unfair usage

If we find your server using any sort of system to bypass limits put on your server (such as slots, storage, bandwidth, CPU usage, RAM amount, game type, or other) your server is subject to being terminated without refund or upon discretion of CubeHosting.

10. Termination

Additionally, we reserve all rights to terminate your server or service upon any violation of these terms, or any other basis if deemed needed.

Privacy Policy

This privacy policy is in place to better serve those who are concerned with how their Personal Identifiable Information (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What personal information do we collect from the people that visit our forums or website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, IP address, or other details to help you register with your experience such as cookies and usage data.

When do we collect information?

We collect information when you register, place an order, login, or enter any information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

How do we protect visitor information?

Your personal information is contained behind several secured networks and is only accessible by a limited number of persons who are required to keep systems operational and secured. In addition, all passwords and credit information you supply is encrypted through Secure Socket Layer (SSL) technology.

How long is data kept for?

Any data collected from you is kept by us for as long as federal and provincial guidelines require. It can be deleted upon request if it is no longer necessary to retain for legal or fraud protection purposes.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. We only use the necessary cookies to allow for proper site interaction and site traffic tracking.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

If you use the payment service PayPal to pay, your information will be stored and kept with them as per their Privacy Policy.

Credit card payments are processed using Stripe, of which your card details, name, email address and mailing address are stored, which are required to process your card payments.

Use of this Site is subject to express terms of use. By using this site, you signify that you agree to be bound by these